Team Lead, Community Operations

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Facebook is seeking an experienced Team Lead to join our Community Operations team. The Community Operations team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site, and delivers qualitative and quantitative insight into user behavior. This individual will assume general management responsibilities whilst also serving as a cross-functional and a global liaison in developed areas of expertise. The Team Lead will devise goals, deliver projects and implement systems to meet Community Operations departmental goals working with product, engineering, global policy, and other partners within the company to drive Facebook’s most important strategic priorities. Solving challenging problems and most importantly, helping prevent these problems is core to the Community Operations team. This is a full time position, based in the Hyderabad, India office.

Responsibilities

- Provide mentorship, guidance and career development to members of your team

- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions

- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results

- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions

- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Requirements

- A minimum of six years of online and/or operations experience including at least three years of people management

- Strategic thinker with strong analytical and creative problem-solving skills

- Excellent written and verbal communication skills

- Passion for ensuring a good user experience

- Understanding of functional structure of internet social networking websites

- Prior experience with analytical tools (like Excel, SQL, or R) is a plus.

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