Facebook - Specialist - Community Operations

Specialist, Community Operations

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Facebook is seeking a Specialist to join the Community Operations team. This is a full-time position located in the Hyderabad office. The Community Operations team maintains people's safety by identifying and resolving abuse of our Terms of Use, building trust in the Facebook experience. The focus is on building people's engagement on Facebook by developing scaled solutions for their issues, analyzing how they interact with various features of Facebook and each other, and delivering qualitative and quantitative insights into usage behavior to the rest of the company. You will serve as the voice of people on Facebook, working directly with product, engineering, global policy and other partners responsible for solving these challenges, playing an integral role in improving the overall experience on Facebook.

Responsibilities

- Discover and respond to reported abuse on the site, enforcing our Terms of Use

- Identify scalable ways of preventing abuse on the site through changes to Facebook features

- Maintain people's safety on the site by prioritizing and swiftly acting on sensitive issues

- Identify opportunities for self resolution of issues through education and sophisticated tools

- Develop scaled solutions that address work flow/operational inefficiencies and product deficiencies

- Develop market expertise to customize the experience for people from different geographies

- Gather insights through quantitative and qualitative analysis of people's interactions with Facebook

- Communicate insights to product, engineering, and other partners within the company

- Deliver solutions for key experience issues through effective problem solving and project management

Requirements

- 2-4 years of professional experience, preferably with a focus on strategic/analytical initiatives

- Strong problem solving and analytical skills coupled with the ability to act independently across competing priorities

- Excellent written and verbal communication skills with a strong attention to detail

- Comfortable interacting with cross-functional stakeholders and serving as a subject matter expert

- Strong understanding of Facebook platform and passionate about the company’s mission

- Ability to thrive in a dynamic and fast-paced operational environment and drive change, and collaborate effectively with a variety of individuals and organizations