Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.   - Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Facebook community.   - We are looking for a passionate problem solver to develop both a deep and broad understanding of Facebook's review policies and processes and understand where our people, processes, and systems need to improve in order to give help to the people who need it most.   - Facebook is seeking an experienced thought leader to drive innovation, influence stakeholders and manage the implementation of effective strategies and goals.   - This person will combine a deep knowledge of Lean Six Sigma methodology with broad expertise in data analysis, structured problem solving, and project management to directly influence goal setting and its measurement for each team as well as the Site Integrity organization as a whole across our global offices.  Responsibilities :  In this role you will work closely with cross-functional partners, subject matter experts, operations managers and our Engineering, Reporting, and Outsourcing teams. Responsibilities would include but not limited to :   - Performing weekly qualitative and quantitative analysis of error trends to improve our understanding of where and why mistakes are occurring  - Leading urgent, time-sensitive investigations of quality issues to determine root cause and recommend corrective action, requiring an end-to-end understanding of all reporting and review systems, processes, and policies  - Working closely with Quality Leads/Managers to aggregate, prioritize, and report out on impact of the top quality issues affecting the teams in that location  - Project Managing the local rollout of new or changing Quality Measurement programs  - Developing and delivering training for Quality auditors in the use of Quality tools, systems, and dashboards  - Develop team members- skills related to data-driven approaches to regimented problem identification and solving through direct mentoring and development of effective training material Consult with cross-functional teams to help them track their effectiveness, identify areas where existing metrics are not adequate, and express problems using an effective combination of quantitative and qualitative data analysis   - Developing process documentation for in-team quality resources and aggregating feedback about the functionality of quality tools Develop a deep, process-level understanding of all workflows handled by Community Operations teams across markets Partner with support teams to help them perform quantitative and qualitative analysis of their team's top support quality issues.  Requirements :  - Degree in a quantitative and/or science discipline from a leading academic institution, or equivalent experience  - 3+ years of experience in a role delivering or enabling 1:1 customer support  - 6+ months of experience with Excel (PivotTable, Charts, Statistical functions) and very basic SQL (WHERE statements, simple JOINs, and aggregate functions like SUM and COUNT)  - Excellent communication skills, including development of effective presentations tailored for a leadership audience  - You are productive even when multitasking and working without structure  - Demonstrated ability to perform well in a highly dynamic, rapidly changing environment  - Strategic thinker with strong analytical and creative problem-solving skills  - Ability to multitask and work independently in an unstructured environment  - 2+ years experience with Lean, Six Sigma delivering process improvements in a cross functional environment  - Exhibit a critical balance of analytical and interpersonal skills  - Exceptional attention to detail and nuance  - Demonstrated ability to perform well in a highly dynamic, rapidly changing environment  - Excellent written and verbal communication skills, including development of effective presentations  - Strong critical thinking and problem solving skills  - Ability to multitask and work in an unstructured environment  - Passion for ensuring a world class user experience  - The ability to read and interpret scripts or other structured code that you have not written is strongly preferred

Hyderabad

Facebook - Quality Specialist - Community Operations 

Facebook - Quality Specialist - Community Operations  ,Job Description for Facebook - Quality Specialist - Community Operations  in Facebook in  Hyderabad for (5-9) years of experience. Apply Now!

Job Description for Facebook - Quality Specialist - Community Operations  in Facebook in  Hyderabad for (5-9) years of experience. Apply Now!