Job Summary:  Talent Shared Services (TSS) is a core service line within the HR Services organization, providing multiple HR support services including recruitment support, onboarding support, core HR support, learning administration support, performance management support, HR Systems support etc to EY member firms.   TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting, analytics and people infrastructure. These services are delivered from our centers in Dalian, China; Bangalore, Trivandrum & Cochin, India, Wroclaw, Poland and Manila Philippines.  The Learning Admin Support team in Cochin provides end to end operations and admin support to EMEIA's Learning organization. A team of more than 75 Associates, Sr Associates & Supervisor provide support to more than 8 regions in EMEIA as per the defined Global Process Model.   The above job role is responsible for service delivery of Learning Admin Support team at Cochin. This includes leading the Learning Admin Team in Cochin, overseeing its operations in accordance with the established policies, process, procedures and Service Level Agreements whilst building positive and productive relationships with clients and stakeholders.  Essential Functions of the Job:  - Ensure delivery of the agreed services to the clients in various countries, regions and areas on a timely basis  - Manage, monitor and review the overall quality of service provided  - Ensure adherence to service level agreements and deliver high quality, cost effective and efficient services;  Work with customer representatives, GDS-ES Leadership and HR Services Leaders in identifying Learning Admin activities from countries / regions that can be transitioned to TSS   - Ensure smooth and timely transition of new work to TSS (in coordination with GDS transition and other Support functions)  - Develop, maintain up-to-date work instructions for all the processes. Work closely with the BPA team and ensure the updated process maps and work instruction are approved by Change Management Board   - Develop and maintain up-to-date training materials for all processes. Ensure the team is trained and retrained on all the processes   - Ensure performance is tracked on a daily basis and reported to TSS India Leader and other stakeholders periodically  - Develop and share accurate report to clients on weekly, monthly and quarterly basis. Have periodic connects with them  - Initiate, develop and maintain strong relationships with clients and establish regular communication protocols and contact points  - Coordinate and manage special projects as assigned by the GDS - ES Leadership and HR Services Leadership.  - Coordinate the delivery of TSS activities with other GDS service lines as appropriate, including participating in any GDS wide initiatives or projects.  - Interview and hire staff, liaising with the TSS India Leader where required.   - Manage, coach and develop all direct reports in line with EY Performance Management and Development Programs and related GDS initiatives. Ensure appropriate training and development plans are in place for the team in coordination with GDS learning team  - Proactively engage TSS employees, create an environment that motivates individuals and teams and recognizes exceptional performance.  - Proactively handle and manage any employee concerns and poor performance issues, working closely with the local GDS Talent Team.  - Prepare and review the annual budget for team in conjunction with overall GDS budget time lines and monitor actual financial results against agreed targets. Follow up with the clients on any pending AR   - Work collaboratively with larger TSS Managers & team in other centres & functions to develop and share best practices   Analytical/Decision Making Responsibilities:   - Think creatively and provide innovative suggestions that will improve service delivery. Prioritize and manage the implementation of multiple initiatives to improve productivity and efficiency.   - Challenge and provided alternative or solution to existing processes and implement them after following the required protocol.  - Act as an escalation point for all service delivery issues and ensure timely closure of all issues to the satisfaction of the customer.  - Continually review and maintain the TSS organization structure, ensuring resources are available and capable of meeting agreed business and customer requirements, including periods of peak demand and absence.   - Ensure resource requirements are planned in advance of any future service offerings or changes to service delivery.  Knowledge and Skills Requirements:  - The role holder will be required to develop an in-depth understanding of the business and organization structure of EY, Talent Team, Learning Team within GDS, HR Services Organisations and that of the clients.  - The role holder will also be required to have a clear understanding of GDS and HR Services strategies, initiatives, policies, and apply this knowledge in managing Learning Admin Support operations and in delivering GDS & HR Services priorities.  Supervision Responsibilities:  - Role holder will be responsible for overall service delivery and service quality and will have a number of direct reports - based on the TSS organization structure in that location.  Other Requirements:  - The role will be based from our GDS Centre in Cochin but occasional travel to other GDS centres and customer locations may be required from time to time.  - The role will be entitlement to work in in the regular day shift. However on certain special occasions, may be required work in other shifts as well  Job Requirements:  Education:  - MBA / MA / MSc degree or above from a reputed university is required  - Specialisation in HR or Operations or Business administration will be preferred   Experience:  - At least 10+ years of progressive experience including 5+ years of management experience from a large organization, either partnership or multi-national corporation.  - In depth working experience from Human Resources, Shared Services Centre operations and/or BPO operations.  - Proven ability to lead teams, demonstrate leadership competencies including coaching skills.  - Positive, can-do attitude and strong business acumen.  - Excellent organization, analytical and problem solving skills.  - Strong communication (verbal and written) and interpersonal skills - able to handle conflict situations and resolve issues satisfactorily.  - Culturally sensitive, capable of handling interactions with a - global mindset- .  - Outstanding spoken and written English (proficiency in any European language will be preferred).  - Demonstrable facilitation and presentation skills.  Certification Requirements:  - Proficiency with HR specific technology (PeopleSoft, SAP and/or Taleo is an advantage) will be an added advantage  - Six Sigma Black Belt or Green Belt certified will be a plus  - Proficiency with EY standard tools and application will be an advantage

Kerala

Others

EY - Assistant Director - Learning Admin Support Service Delivery 

EY - Assistant Director - Learning Admin Support Service Delivery  ,Job Description for EY - Assistant Director - Learning Admin Support Service Delivery  in EY in  Kerala Others for (10-14) years of experience. Apply Now!

Job Description for EY - Assistant Director - Learning Admin Support Service Delivery  in EY in  Kerala Others for (10-14) years of experience. Apply Now!