EXL - Chief of Staff - Client Services

Job Description

a. Work closely with the IHC client services leadership to help them achieve their business development goals of growing the existing client portfolio and new logo acquisition

- Enable deeper understanding of industry issues and trends

- Provide insights about client issues and/or needs

- Analyze various internal/external financial and non-financial data to aid decision making

b. Assist the head of IHC in the development, execution and monitoring of IHC Strategy

- Conduct extensive market research

- Facilitate senior leadership focus groups

- Develop clear articulation of strategy

- Support practice monitoring, analysis and reporting

c. Manage the IHC Bid Response team

- Provide oversight to the RFX-response process

- Organize and maintain repository of critical collateral

d. Work on other enterprise-wide initiatives (including work related to EXL corporate strategy)

e. The role will entail

- Building a deep understanding of various facets of the EXL business - Operations Management, Analytics and Platforms / Technology

- Working in close collaboration with cross-functional teams (Finance, Marketing, HR etc.)

- Developing quality presentations and collateral for internal (CXO, Board of Directors etc.) and external (Client / Analyst / Advisor) communication

- Overseeing the work of the technical writer for the practice

The role may involve foreign travel (short / long-term)

Base Location: NCR/Pune, India

Essential Qualifications and Skills

Qualifications and Experience

- MBA from Tier-1 business school

- 2-6 years of work experience (preferably in IT/ITes or Consulting)

- Insurance/Healthcare exposure will be an added positive (but not mandatory)

Skills

- Intellectual agility and analytical ability

- Strong project management: Ability to provide structure and be resourceful in dynamic situations

- Ability to multitask and work independently

- Effective verbal and written communication