Epicenter Technologies - Manager - Process Excellence - BFSI Domain

Job Description :

- Responsible to Drive Lean Six Sigma Culture by Training Agent to Manager Hierarchy

- Prepare content for Six Sigma Training

- Drive KPI, Cost & C-Sat Improvement Projects

- Build & Drive Six Sigma Practices with Departments by Automating the Workflow (Inter-departmental Process, Recruitment to Exit cycle in the Organization)

- Work with Compliance team for Audits (ISO 9001:2008, 22000, ITIL)

- Drive the weekly, monthly review mechanism for ongoing and future pipeline with stakeholders and sponsor's

- Work Closely with finance team to improve profitability of Process/ Department

- Conduct Email & Chat Analytics

- C-Sat Survey Analysis for Top Two Box's

- Share Client and Process Improvement Opportunities

Requirements :

- Good Communication Skills/ /Problem Solving/People Skills

- Post graduate with minimum 7 to 14 years of experience in Operations Excellence

- Experience on driving process improvement initiatives through a team of BB/MBB

- Six Sigma Master Black Belt with good knowledge of Lean practices, Knowledge of Quality Principles and Techniques essential

- Should have strong financial and client facing skills (strong delivery leader)

- Multi Domain and Process Expertise across Global Markets.

- Should have mentored and led BB and GB projects - Acts as a mentor to Six Sigma and Lean projects

- Ability to merge Technology & Process

- Domain knowledge is an added advantage (preferably BFSI)