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23/12 Pallavi Goyal
AGM - BD & Operations at Silverpeople

Views:8373 Applications:417 Rec. Actions:Recruiter Actions:15

Product/Senior Product Manager - Operations/SCM - eCommerce (2-7 yrs)

Bangalore Job Code: 288982

Silverpeople has been retained by India's fastest growing and top eCommerce furniture/home decor co.

The company already has recently raised series C funding and is present in 12 cities, planning to expand to 30 cities within short period .It has already 600+ team members including people from top colleges managing various verticals.

Role: PM/ Sr. PM-Operations/SCM

Job Purpose:

- To create and manage product roadmap for entire operations (order management, logistics, payments), customer service, merchandising for splendid customer experience.

- Develop strategy and roadmap for supply chain solutions that will enable delightful post-purchase experiences while ensuring that operations can scale profitably.

- Work with supply chain, customer service, engineering and other business stakeholders in developing roadmap, designing features and launching features/solutions.

Job responsibilities:

- Build the entire process flow, improve the existing workflows and suggest innovations to dramatically improve the entire back-end performance

- Get multiple technology platforms supporting the frontend (website) and ERP to work seamlessly together

- Responsible for the customer experience across most customer touch points

- Establish short- and long-term goals and strategies and maintain the roadmap for solutions directly impacting fulfillment, delivery, returns, inbound logistics and supply chain network.

- Work with business stakeholders including supply chain, customer service, finance, and others to address long and short term business needs.

- Setting in place the right product metrics to track, and providing visibility on performance of the key metrics

- Initiate and prioritize projects with engineering, track and report on progress,

- Develop product launch, marketing and training plans and ensure successful rollouts collaboratively with stakeholders

- Creating detailed product specifications for new features / changes to be introduced. Have in place key tracking metrics to measure impact of change

Skills:

- 2+ years of Product Management or equivalent experience building supply chain applications

- BE/ MBA from premier schools preferred with a focus on operations management

- Prior experience in eCommerce domain

- Preferably experience in dealing with Agile Software Development teams

- Extensive experience in product, program, and/or project management in leading cross-functional teams in delivery of major new products or services in e-commerce, retail, logistics, supply chain, internet products or related fields.

- Developing metrics-driven product roadmap with a keen attention to customer experience

- Managing projects under tight deadlines and involvement of cross-functional stakeholders

- Communicate effectively with top management, customers and stakeholders

- Writing and communicating clear and precise product/feature specification documents

- Excellent analytical and problem solving skills.

- Keen attention to detail and ability to work with user interface designers and usability experts to deliver highly usable and differentiated experiences

- Ability to understand and analyse user needs and conduct market research. Create and deliver on product vision, goal, strategy, and roadmap.

- eCommerce experience is mandatory for this role

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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