Engagement Manager - Order Management/SCM - BPO - CPG/FMCG Domain

Required: Engagement Manager SCM with 8-12 yrs exp. Having strong experience in Order Management, Order Processing, Order inquiry, Quote creation etc. Should have CPG/FMCG domain expertise. Should be working on Order Management in the current profile.

Responsibilities:

- Manage a team of people working on order and logistics management processes.

- Ensures all Service Level Agreements are adhered to and provides the client with a high quality service.

- Create and implement a transformation roadmap.

- Engage with key stakeholders at the client side.

- Promote teamwork provide employees with coaching and feedback for a large sized team.

- Network with other functions.

Is responsible for managing teams of the size of 70-100 FTEs and processing complex transactions and producing outputs in the following areas:

- Order inquiry

- Quote creation

- Receive orders from multiple sources

- Create Orders

- Validate orders

- Modify/Cancel orders

- Process orders

- Create delivery and shipment documents

- Integrate with load building, mode planning and route optimization

- Process returns

- Understands process and business metrics and how they can impact outcomes in the context of order and logistics management related processes.

- Understands best in class processes and industry benchmarks.

- Is able to develop and implement a transformation roadmap for the client in the Order and Logistics management area.

- Understands upstream and downstream processes to order & logistics management and the inter linkages across these process areas, especially in a consumer goods industry environment

- Strong Leadership and motivational skills and experience in managing staff

- Good analytical skills - To analyze order Vs billed and to fix root cause for safer loss

Brijesh Kumar