Job description  Industry: IT-Software / Software Services   Functional Area: IT Software - ERP, CRM   Role Category: Customer Onboarding  Role: Sr. Mgr./AVP/VP: Operations Delivery  Required Experience: 8-12 yrs  Location: Gurgaon   NOTE : We are looking at local Delhi NCR people. We are located in Gurgaon.   The roles responsibilities are in 3 key areas: Account Management, Project Management and Product Management Contribution  Account Management  - Responsible for managing the customer on-boarding and continued engagement process for EmployWiseTM taking complete post-sales ownership of a customer account.  - Responsible for developing a good relationship with the respective clients, get inputs from the client and communicate to the team members of the project.  - Building and nurturing customer relations through value-delivery and regular contact.  - Working closely with the key stakeholders of the client and ensure customers realise value from their - EmployWiseTM deployments  - Ensure account level revenue enhancement through upsell of modules and services by mapping customer processes, existing solutions and pitching business benefits through greater use of EmployWiseTM  - Frequently reporting about the project to the clients on exactly about the progress of project, if it is laid down in the proposal.  Project Management  - Understanding client requirements and design a comprehensive strategy for achieving successful outcome of the implementation project  - Develop and monitor implementation plans and ensure go-live as per timelines  - Manage implementation effort and time to ensure go-live well within estimated time/costs budgets. Ability to monitor the cost, calculate the number of resources for the project and deploy it for the project.  - Needs to manage a team of Functional consultants and assist them in the day-to-day tasks of implementation and client interactions  - Design schedule for the project, and set timeline for each member of the team and delegate specific task to each members of the project.  - Implement, Train and Support Customers in the use of the ERP System by providing necessary guidance and training for the individual and Business Unit  - Predict risk factors and eliminate it for the successful completion of the project.  Product Management  - Contribute to improvement of the product by providing regular feedback to the product management team and product engineering team by sharing critical user experience inputs towards product development and improvement.  - Provide effort estimates to Sales teams for new implementations  - Ensure excellent feedback from customers on reference checks from prospective customers and lead referrals from customers.  - Assist the BD team in managing key contact relationships in customer organisations  The Candidate: We will be look for the following skills and abilities in the incumbent of the role:   Education & Experience:  - Engineers with MBA preferably in HR  - Minimum 70% score in academics throughout  - At least 8 years of prior enterprise software implementation experience preferably in the HR domain or cloud/SaaS solutions  - Experience using an ERP system; experience in HRMS plus  Functional Knowledge:  - Maintain a high degree of Customer First focus for all support queries.  - Provide quality written communications and details of customer issues  - Ability to win customer confidence through grasp of domain and product knowledge to be able to act as a consultant to the customer.  - A business development orientation in mining and growing existing accounts  - Understanding of HR function. Awareness and understanding of Industry best practices in HR [Preferable but not essential]  - Ability to work in a matrix organization.  Interpersonal / Soft Skills:  - Proven team management or people management skills with very strong work ethics  - Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.  - Excellent communication skills with the ability to convincingly articulate complex ideas especially in a one-to-many situation  - Strong account and people management skills based on empathy and integrity in relationships  - A team player capable of working in a collaborative manner while working in matrix operations  Give me a call on 8800904109 in case you feel you match our requirement   Sulakshana Head- TA

Delhi NCR

EmployWise - Senior Manager/AVP/VP - Operations Delivery 

EmployWise - Senior Manager/AVP/VP - Operations Delivery  ,Job Description for EmployWise - Senior Manager/AVP/VP - Operations Delivery  in EmployWise in  Delhi NCR for (8-10) years of experience. Apply Now!

Job Description for EmployWise - Senior Manager/AVP/VP - Operations Delivery  in EmployWise in  Delhi NCR for (8-10) years of experience. Apply Now!