We are a domestic BPO, with a Pan India presence of 5000+ employees. Since the time of inception in 2004, we have been constantly growing over the time. The on-going ramp-ups of existing processes and acquisition of new clients, makes it necessary for us to hire fresh and experienced talent.  We are urgently hiring a Center Head for Mumbai Location (Head Office). Below mentioned are the key accountability for the given role:  - Setting and meeting performance targets for speed, efficiency, sales and quality  - Managing the daily running of the call center  - Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues  - Maintaining up-to-date knowledge of industry developments and involvement in networks  - Monitoring random calls to improve quality, minimize errors and track operative performance  - Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff  - Reviewing the performance of staff, identifying training needs and planning training sessions  - Recording statistics, user rates and the performance levels of the centre and preparing reports  - Handling the most complex customer complaints or enquiries  - Organizing staffing, including shift patterns and the number of staff required to meet the demand  - Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes  - Forecasting and analyzing data against budget figures on a weekly and/or monthly basis  - Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products.  Desired Qualifications:  - Graduate in any stream, along with a Post Graduation degree or diploma/Graduate in any science field.   - Proven experience of effective supervision, motivation and support of staff  - Proven experience of providing or overseeing successful support from all the departments and ensure smooth flow of process within a complex organization  - Experience of developing and maintaining information systems to support effective working  - Experience of negotiating with external vendors to secure the best service deals  - Experience of effective delegation.   If you're interested, please connect with us at below: Meet Dedhia - +9619334392

Mumbai

Effort BPO - Center Head 

Effort BPO - Center Head  ,Job Description for Effort BPO - Center Head  in Effort BPO in  Mumbai for (8-14) years of experience. Apply Now!

Job Description for Effort BPO - Center Head  in Effort BPO in  Mumbai for (8-14) years of experience. Apply Now!