eClerx - Manager - Learning & Development

Functional Role

PM - Learning and Development

Key Skills :

Internal Communications / Corp, Learning and development, SharePoint Admin

Critical Competencies :

Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expert, Quality Orientation, Teamwork

Job Description :

Manage the end-to-end Learning & Development (L&D) processes :

Work with business leaders and managers to identify training needs and trends within the business

Design, both in-house and with expert third parties, a solution which includes a blended approach to learning such as classroom training, coaching, one-on-one sessions, action learning, or e-learning

Develop and maintain a wide network of third party service providers and match appropriate vendors with the relevant L&D interventions, considering the budget requirements

Work with in-house trainers and external third parties to ensure that every L&D intervention has clear business focused aims

Support content development efforts towards generic as well as customized L&D interventions

Assist in coordinating the administrative aspects of training programs viz.:

Creating training calendars

Arranging training venues

Communicating training schedules to audiences

Making travel arrangements and schedules for trainers

Sending training invites

Responding to requests for information, that is, answer training related issues

Preparing attendance sheets and feedback forms

Arranging materials required before, during, and after the training

Ensuring that the equipment required during the training is available and functional

Calculating feedback scores and sharing the same with trainers

Maintaining the online training repository

When essential, deliver these blended L&D solutions and training sessions to some of the junior managers

Design evaluation criteria that enable robust evaluation of the intervention's effectiveness and measurement of the return on investment

Evaluate all L&D interventions at regular intervals following the intervention and report against agreed KPIs

Share L&D related metrics and reports with business leads and managers

Contribute to the promotion and communication of the L&D activities to internal stakeholders

Keep abreast of L&D innovations and current market practices

Contribute towards building the L&D budget

Be open to work on varied L&D interventions