eClerx - Digital Marketing Operations Lead

Position: Digital Marketing Operations - PgM/PGM

Location: Navi Mumbai (Airoli)

Role & Responsibilities:

- Manage a portfolio of products and services for Fortune 500 clients in Americas, EMEA and Asia Pacific (All international clients) with revenues of USD 100M+

- Lead and develop the solutions and services around online operations from Analytics, Content, Search and data perspective

- Focus on delivering and strengthening comprehensive solution around improving key Client KPI's like Revenue and Cost.

- Work closely with Practice leads and business development team to convert new opportunities

- Conduct workshops and pilots at client location for existing and new clients. Should be ready to travel for significant number of days in a year

- Conduct quarterly business reviews with clients highlighting the past results and future roadmap

- Deliver process improvements from quality, timeliness and productivity perspective

- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

- Ensure client satisfaction while achieving agreed upon company targets and goals

- Ability to understand the business context and apply analytical concepts to provide business solutions

- Develop presentations, strategies, tactics and documentation, as required

- Able to set SMART goals and milestones for teams / program

- Should be flexible to work EMEA shift and extend to US shifts on a needed basis

About eClerx :

eClerx Services Limited (- eClerx- ), founded in 2000 and publicly listed on both the Bombay and National Stock Exchanges in India since 2007, is a leading knowledge process outsourcing (- KPO- ) company providing middle/back office operations support to over 30 Fortune 500 companies. Headquartered in Mumbai, India, our five delivery centers across India support a diverse global client base, including the world's leading Financial Services, Broadband, Cable & Telecom, eCommerce & Retail, High Tech, Industrial Manufacturing & Distribution, Software, Media & Entertainment and Travel companies.

eClerx Data Operations :

eClerx is delivering Enterprise Data Management solutions to Fortune 500 companies from its offices in Mumbai and Pune. We are the first Knowledge Process Outsourcing company in India to be listed on the stock exchanges, and the only KPO ever to win the Most Admired Knowledge Enterprise award in India and Asia. For more, visit https://www.eclerxdigital.com/.

- Every day, companies like Dell, Grainger, Ferguson, Bazaarvoice, Office Depot, CA Technologies et cetera generate terabytes of product/customer/sales/transaction data which needs to be organized and enriched in order to leverage it for optimal business operations. We help our clients profile, enrich, standardize and govern their customer/product/sales/transaction data to make sure that the data flows mellifluously through various client systems and is of high quality so as to maximize business benefits. eClerx Digital provides a full spectrum of Data Management services such as PIM (Product Information management system) migrations, Product data services for Global eCommerce and supply chain, Digital Asset management (DAM) systems and Content Management system (CMS), Lead/Account data management services in top Customer Relationship Management systems such as SFDC and Microsoft Dynamics et cetera as also standard ETL services across the entire data operations domain.