- Planning, Developing & deploying successful customer service / experience strategies.
- Handling Service Operations & Service Quality at contact center for voice and non voice process.
- Responsible for managing customer experiences across touch points.
Projects & Process
- Process improvement initiatives across various functional areas
- Implement Six Sigma / Lean / Process re-engineering
- Engage business leaders to adopt quality as an enabler for business improvement
- Identify, prioritises and facilitates improvements projects that consistently meet or exceed customer-defined specifications while maximizing certified financial benefit
Need some one who has experience in implementing customer service enhancement strategy, retention strategy, drive lead generations and revenue enhancement schemes along with the product and sales. etc.
The position is based with large financial group based in Mumbai.
If interested please mail at email@example.com
Dimensions HRD Consultants