Title : Director - Customer Support

Location : Gurgaon, Delhi NCR

- Want to be part of the most disruptive, innovative mobile commerce start-up in India with world-class team, long-term vision, and top global investors backing it up Dont just dream it. droom it!

- As a Director Customer Support, your primary responsibility is to manage all aspects of customer support including managing a large team and running all customer support processes.

- You will be responsible of managing a team of customer support agents and provide leadership for customer support to ensure that customers' issues are attended and solved well in time and with utmost level of courtesy.

- The person should be a good people manager with a strong process orientation. You should have ability to work with the senior management to give feedback on the pain points of customer support operation processes so that it can be iteratively improved. You will also be responsible for creation of customer support related metrics, dashboards, and reporting for different stakeholders.

An ideal candidate will possess following :

- At least 8 to 10 years of experience in similar type of role.

- Prior experience in managing customer support and operations in an e-commerce company or overseas company preferred

- Open for communication with respective operational departments, merchants and vendors for customer issues resolution

- Personnel with Eye for details

- Zeal to learn and understand new technologies and processes

- Compiling and clearing backlogs within required timeframe

- Knowledge of e-commerce and retail industry would be an added advantage

- Good Interpersonal and communication skills, tactful handling of sensitive, confidential issues; ability to resolve complaints and timely completion of executive-level reports and presentation

- Inclination towards Technology - preferred

- Ability to manage large size teams

- Ability to train and motivate large teams working under fact pace and evolving environment

- Result oriented and ready to take ownership

- Must have a desire to make impact and high work ethics

About Droom :

- Founded in April 2014 in Silicon Valley, Droom is India's first mobile marketplace to buy and sell used and new automobiles.

- At Droom, passion, energy, innovation, and customer centric approach are always welcome. We are passionate about building mobile consumer technologies, enabling automobile sellers to sell online, and offering the world-class mobile shopping experience.

- Droom is non-formal, fun, collegial, non-hierarchical and high-energy environment. At Droom you can deliver the best work of your career without having to worry about work politics, delays, biases or slowness.

- We believe that the best mobile shopping experience can be built only with the most customer centric and passionate people. If this sounds like you - we want you.

- To learn more about Droom, please visit : droom.in

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