DM/Manager - Learning & Development - BFSI

Opening with SBI General Insurance

Location:

- Trivandrum

- Bhubhaneshwar

- Lucknow

This position will be an integral part of the L&D team and will be responsible for:

- Delivery of GI Domain Training Programmes

- Creation and design of Content for Product & process training

- Project Management of assigned Projects

- Sales Training for Agents, Banca Channels & Employees.

Circle Training Manager: Manage and Conduct Domain & Behaviour Training as per the L&D Philosophy:

- The candidate should be preferably from general insurance industry

- Conceptualise and deliver effective sales training programs

- Conducting Product & Process & System specific training in accordance to the Training Plan. Delivery of Retail Products like Motor, Health, Fire, Marine, LTH, PA SME Package, etc. For all sales channels

- End to end logistics for sales & behavioural training in the region

- Content creation for high impact product & behavioural training programs

- Arranging, evaluating & empanelling suitable vendors for relevant training programs in the region

- Assisting in TNI Process & creation of employee training calendar

- Conducting SP/Agent & other Sales training programs as allocated

- Manage/Conduct New Employee Orientation program within laid down TAT’s

- Maintain and continually update training related data and publishing MIS as laid down

- Communication with stakeholders to ensure there is no communication gap and training program is executed in smooth manner

- Strategic Thinking: Gathers and makes sense of information from a variety of sources and communicates complex ideas to others. Thinks at a ‘big picture’ level and takes a long-term view.

- Shows preparedness to take risks and manages the implications

- Thinks in an integrated manner, accounting for environmental and community impacts of decisions

- Makes decisions/changes that are consistent with and support the corporate strategy

- Adjusts plans as required in response to market/industry changes

- Works effectively with stakeholders and builds networks to understand external environment

Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment. Rewards and recognises effort and achievement.

- Sets a strong example to others through own behaviour

- Acts with fairness and impartiality in a way that gains the trust and confidence of his/her people

- Treats people equally no matter how senior or junior

- Develop & Maintain relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners (e.g. customers, suppliers, peers, agents and other team members) based on SBI General values.

- Initiates events to build connection between external/ internal stakeholders and own area

- Makes self available for business/social events and functions

- Engages key individuals from different areas of the business on a social level

- Identifies topics of interest to others and converses easily around them

- Builds understanding and mutual respect with key suppliers and external contacts

- Keeps sensitive information confidential .

Technical /specialist Skills & Knowledge Expected For This Particular Role:

- Good Reading Comprehension skill

- Effective Communication skill : should know ‘when to speak ; what to speak and how to speak’

- Writing& Presentation skill: perfect e-mail generation and note making ability, content should reveal an intelligent, creative and well-read mind.

- Conflict Management Skill.

- Should be able to influence and negotiate with internal & external stakeholders and convince them about organizational view point

- Seeking very high Emotional Quotient & ability to relate to people

- Team should be able to learn from him/her

- Should be able to swim against the tide

- Should be able to make his/her presence felt at meetings, conferences, office parties and other gatherings.

- Should be good at planning & organizing; should be able to organize his/her own mailbox, files, schedule, calendar, etc.

- Should be good at common application packages; knowledge of Peoplesoft, SAP desired, though not compulsory

- Should be a ‘sincerity’ with ‘creativity’ combination

- Should be passionate about Training

- Should be able to take learning & Development practices beyond the obvious & cross the run-of-the-mill barrier

- Should possess strong analytical ability

- Should possess strong facilitation and platform skills

- Should possess good Project Management skills

- Should be an all rounder

- Minimum Graduation degree.

Preferable:

- Licentiate or Associate III (General Insurance stream)

- Minimum 5-6 years of post qualification relevant experience