DM/AM/Manager - Process Excellence - Six Sigma - BPO

Deputy Manager - Process Excellence

Location: Pune

Experience required: 5-12 years of experience with a minimum of 4 years in process excellence role.

Role Highlights:

- Ownership and accountability for Process Excellence, Operational Quality & Improvement initiatives - to achieve breakthrough and marginal improvements

- Drive changes in business divisions, interfacing with Operations Managers and Senior Process Managers

- Identifying roadmap of process improvement and overall process excellence initiatives

- Leading Six Sigma Black Belt projects

- Mentor GB & YB initiatives.

- Mentoring projects based on tools and methodologies (Kaizen, Six Sigma) - Conducting reviews for Kaizen projects.

- Conduct trainings of Six Sigma, Kaizen and other quality concepts within organization

- Might need to travel onshore for process improvement exercises and other assignments

- Get certified as per the organizational requirements for expertise in Finance and Accounting, Insurance and/or Business Excellence domains

Desired candidate profile:

- Six Sigma Black Belt certified - This is mandatory

- 4+ years of relevant experience in Process Excellence role

- Knowhow of Minitab, Advanced MS Excel tools and reporting

- Excellent written and verbal communication skills

- Graduate from any stream (- =55% in 10th, 12th and graduation)

- Good analytical skills and data mining abilities

- Experience in planning and conducting Internal Audits and adhering to the compliance framework would be an added advantage

- Experience in transitioning projects is an advantage

- Ability to work independently with minimum supervision

- Candidate should be from the BPO/KPO industry

- Experience in Insurance domain is an added advantage