Only Female Candidates Need To Apply

- Experience in Shared Services business preferred, leads India Team.

- Primary responsibility for ensuring that shared services in the region are delivered in a quality manner and in accordance with the Service Level Agreement

- Drives continuous improvement and Customer Support Excellence initiatives

- Networks and builds relationships with Business Leaders/key stakeholders in the region

- Resolves escalated customer issues

- Responsible for maintaining relationships with vendors in the region

- Member of ABO Leadership team in India

- Consults with Global Leadership and ensures regional voices are heard.

- Achieve or exceed balanced scorecard targets for the organization of responsibility.

- Manages profit and loss and asset utilization.

- Develops business plans based on the strategic goals set by business unit leadership.

- Grows the business profitably.

Manages multiple functions. :

- Through Managers, implements operating policies and procedures across multiple functional areas including customer service, finance, quality control, purchasing, materials management, and human resources.

- Where available, follows common global business processes as defined by Operation System functions.

- Anticipates, recognizes, facilitates and coordinates the resolution of cross-functional challenges that may impact organizational success.

- Builds and maintains strong customer relationships.

- Achieves high customer satisfaction ratings.

- Works with customers and employees to continuously improve customer satisfaction and to understand what the customer will need from in the future.

- Translates long-term business strategy into actionable short-term business goals for the organization.

- Champions Six Sigma and continuous improvement initiatives within the organization.

- Develops, leads, and motivates Managers; sets goals in training and development, performance,and career planning.

- Develops high-functioning teams.

- Maintains a deep understanding of all of businesses.

- Identifies and develops new business opportunities that are optimized

- Understands the region within which the organization operates as well as global products and presence.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.