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21/12 Nim S
Practice Manager at Leadership Hiring

Views:18054 Applications:456 Rec. Actions:Recruiter Actions:50

Director - Transition - BFSI Domain - BPO (12-18 yrs)

Pune Job Code: 405710

Director - Transition

Transition :

- Responding to proposal requests from on-shore account leads and business partners

- Transitioning new service lines into delivery locations.

- Managing stake holders / Client management / Interaction with client and client teams

- Activities, primarily during client visits to the delivery center

- Create capabilities in Client Service Management Account Management

- Create capability for managing service and contract, managing client relations in India

- Project Scoping, Visits and Transition activities.

- Service Performance analysis

- Contract management

Responsibilities/Authorities :

Proposal development related :

- Lead the off-shore effort to provide timely, high quality responses to various Request for Information (RFI)

- Providing specific inputs on aspects of off-shoring work (such as costs, organization structure etc), to the onshore business partners

- Coordinating with operations and support functions (such as HR, Technology etc) to ensure that their views are incorporated into the proposal

- Ensure eSCM compliance for all pre-delivery activities

- Identify means of improving our proposal development activities

Lead & Manage Programs/Projects :

- Pre-sales: Showcase Capabilities to prospective clients

- Respond to RFIs & RFPs

- Architect Solutions

- Conduct Due Diligence

- Implement Transition Projects

- Stabilize of Operations post-go-live

- Lead Global Work streams

- Develop & maintain Domain specific BPO Credentials, Client Visit Decks, Case Studies & Transition Methodology

- Service Transition Estimations

Transition related :

- Solutioning

- Bus Excellence

- Project Management

- Budgetary compliances

- Work across the teams

Client facing activities :

- Manage client site visit programs

- Ensure creation of supporting documents such as case studies

- Work with deal teams to identify and train presenters to be involved in floor visits

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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