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09/12 Sameer
Assistant Manager - Leadership Hiring at IKYA Human Capital

Views:15364 Applications:240 Rec. Actions:Recruiter Actions:15

Director/Senior Director - Property & Casualty Operations - BPO (15-19 yrs)

Chennai Job Code: 402284

Director/Senior Director Property and casualty Operations

No. Of Positions : 1

Location : Chennai

Years Of Experience : 15+ Years- Experience In Property and casualty operations

Key Responsibilities :

- Managing site delivery of a large CRM account

- Delivery Metrics and contractual SLA management

- Day to day Client management

- Managing an account of 700 FTEs

- Lead all client and internal calls for the process, single point of contact

- Direct Workflow, Training and other shared services for optimum functioning of account

- Single point of contact for all financial decisions regarding the account

- Manage attrition and career planning of all employees within span of control

- Grow account strategically to increase top line for the organization

- Lead all client and internal calls for the process, single point of contact

- Direct Workflow, Training and other shared services for optimum functioning of account

- Provide Strategic advice for Business and Process Excellence

- Own the P&L

- Improve End Customer experience

- Improve efficiency by using Analytics

- Identify tools for Process Automation

Strategic Inputs / Skills Required :

- Strong financial management acumen. Understanding of P&L

- Strong understanding of contracts and key BPO dynamics governing them

- Strong customer service orientation and client management skills

- Robust experience of driving key customer metrics like NPS

- Fundamentally a strong people manager. Should be able to guide a team to success

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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