No. Of Positions : 1   Location : Pune  Years Of Experience : 15+ Years Experience In Life and Annuities operations   Key Responsibilities :   - Managing site delivery of a large CRM account   - Delivery Metrics and contractual SLA management   - Day to day Client management   - Managing an account of 700 FTEs   - Lead all client and internal calls for the process, single point of contact   - Direct Workflow, Training and other shared services for optimum functioning of account   - Single point of contact for all financial decisions regarding the account   - Manage attrition and career planning of all employees within span of control   - Grow account strategically to increase top line for the organization   - Lead all client and internal calls for the process, single point of contact   - Direct Workflow, Training and other shared services for optimum functioning of account   - Provide Strategic advice for Business and Process Excellence   - Own the P&L   - Improve End Customer experience   - Improve efficiency by using Analytics   - Identify tools for Process Automation   Strategic Inputs / Skills Required :   - Strong financial management acumen. Understanding of P&L   - Strong understanding of contracts and key BPO dynamics governing them   - Strong customer service orientation and client management skills   - Robust experience of driving key customer metrics like NPS   - Fundamentally a strong people manager. Should be able to guide a team to success

Pune

Director/Senior Director - Life & Annuities Operations - BPO  

Director/Senior Director - Life & Annuities Operations - BPO   ,Job Description for Director/Senior Director - Life & Annuities Operations - BPO   in IKYA Human Capital in  Pune for (15-18) years of experience. Apply Now!

Job Description for Director/Senior Director - Life & Annuities Operations - BPO   in IKYA Human Capital in  Pune for (15-18) years of experience. Apply Now!