Director - Refurbishing & Distribution/Reverse Logistics

Director, Refurbishing and Distribution, India

Major Responsibilities :

- The position is responsible for providing strategic direction and leadership for Refurbishing, Reverse Logistic and Distribution business.

- Strategize, plan and establish a complete motion for sourcing, refurbishing, recycling / selling of used IT & Mobility products.

- Responsible for identifying and developing various vendors such as e-tailors/ LFRs/ Retail partners/OEM and corporates for sourcing

- Develop and Manage Reverse Logistics capabilities. Identify / develop capabilities for SKU validation at customer site and reverse logistics

- Manage 3rd party repair partnerships or within the business to ensure SLAs are met and repair quality is maintained. Responsible for collaborating with account managers, customers, and external refurbishment suppliers to create an efficient and effective solution.

- Responsible for OEM relationships pertaining to repair and refurbishing services .

- Responsible for pricing new business opportunities ensuring all required financial goals are being met

- Monitor people performance, identify training needs to improve performance and capitalize on staff potential for continuous improvement towards operational excellence

- The Director will set goals, monitor work and evaluate results ensuring that the departmental and organizational goals are met.

- He will have full P&L responsibility for the business unit and will be responsible for identifying and developing all potential vendors.

- He will be responsible for all factory operations and will create a strong team and develop a strong customer base to drive sales.

- He will be expected to strive for Market leadership in the domain.

The Ideal Candidate :

- Bachelor's degree in Business, Engineering or equivalent education. MBA is a plus.

- 15+ years previous Sales, returns management/refurbishment/technical repair experience.

- Should have experience being a business lead and business head.

- Good strong business understanding.Should have started a business ab initio.

Skills and Competencies :

- Knowledge of MS Office Suite, Visio, WMS, RFID, financial analysis and budgeting.

Other : Six Sigma and Lean Manufacturing.

- Managing relationships at CXO level.

- Should be IT Savvy and have entrepreneur mindset.

Vendor management and Knowledge of :

- Account management, direct sales, project management, operations. Understanding of re-seller strategic and tactical direction. Understanding of basic P&L concepts. Knowledge of current technologies and the mobile industry.

- Must demonstrate the ability to communicate effectively with executive levels of associates, partners, and customers.

- Uses intuition and experience to improve business systems and processes.

- Must identify and resolve problems in a timely manner. Gathers and analyzes information skillfully and develop alternative solutions.

- Works well in group problem solving situations. Manages conflict

- Solicits customer feedback to improve service. Responds to requests for service and assistance.

- Ability to multi-task, responds to rapid change, manage projects, manage detail, manage people and resources, set realistic and achievable goals/objectives and timelines.

- Skills in effective presentations to customers, negotiating, closing sales, account management, leadership, written and oral communications, analyzing financial information.

- Comprehensive understanding of both forward and reverse logistics in Mobility space.

- Proven track record of major account management - 7-10 years.

- Strong interpersonal and communication skills.

- Proficient problem solving.