Director - Quality - BPO

This position is responsible for successful development and roll out of a Quality framework for processing and IT Operations .

- The position’s effectiveness is measured by existence of common vision around Quality.

- The Quality Leader initiates, designs and executes strategies necessary to cascade the agreed Quality framework across the various levels of the organization and ensuring that client deliverables are never missed.

- The position is also responsible for Quality training and trainee certifications. The Quality leader would also lead efforts towards identified certifications (e.g. ISO, CMM).

Education level and/or relevant experience(s):

- Graduate/Post Graduate/MBA with at least 18 years of work experience.

- At least 7 to 8 years in a Quality role as a Black Belt or Master Black Belt.

Knowledge and skills (general and technical):

- Process Excellence, Innovation, Client focus, Business Acumen, Talent leadership, Change Management

Other requirements (licenses, certifications, specialized training, physical or mental abilities required):

- Master Black Belt.

- Experience in IT-enabled (BPO) industry preferred.

- Exposure to ISO, CMM will be an added advantage

Neha Thapar
Mastermind Network