Client manager at ABC Consultants
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Director - Production Operations - SaaS - BFSI (15-22 yrs)
Director - Product Operations
Description :
- The Director of Production Operations is responsible for overseeing Production Operations, and co-ordinate with Database Operations, and Release Services teams.
- These teams provide such services to the company as 16/7/365 support and monitoring of all production environments.
Reporting Structure :
- Position Reports to the Sr. Director, Operations Service & Delivery in India
Primary Responsibilities :
As a leader within the firm's Operations team, your specific responsibilities will include :
- Lead and mentor the Production Operations team directing day to day activities and over all goals as aligned with firm's Operations and Company initiatives
- Build relations with other teams developing an alliance to ensure Operations initiatives and interests are properly represented and supported
- Review, enhance, and establish standard operating procedures to improve incident management, change managements, and software deployment; automating processes where possible to reduce support overhead and increase efficiency
- Develop cross-functional relations with all major departments raising the visibility of the Operations team
- Working with the Technical Operations management team and personnel, lead efforts to implement Center of Excellence
Work Experience :
The ideal candidate for this position will have experience in the following areas :
- 15+ years of experience in IT Operations, preferably within a SaaS environment
- 7+ years of direct management of multi-functional operations team
- 5+ years supporting 24/7/365 data center environments, including network, application, database, storage infrastructure
- Proven ability to execute on plans to drive results
- Interactions with Sr. and Executive management
- Collaboration with cross functional teams
Technical Skills :
Demonstrated experience and/or expertise in the following areas :
- Datacenter infrastructure models
- Application design and architecture
- Oracle Database management systems and technologies
- Storage systems such as 3PAR, NetApp, Pure
- Front and back end monitoring tools/solutions
Education/Degree(s) :
- Bachelor's degree in Computer Science or IT Operations. Advanced degree preferred.
Certification/Training : PMP, ITIL, Six Sigma certifications
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