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GM at Ikya Human Capital Solutions Ltd
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Director - Operations/Retail Operations - BPO (18-25 yrs)
Currently working on a requirement with one of my top prestigious client for the below role
Position : Director
Position based in : Chennai
Key Responsibilities & Skills :
Work experience :
- Experience working in a Matrix Organization.
- Candidate with Multi-function experience with specific experience in the Retail operations domain
- Subject matter expertise in the Retail domain is mandatory
- P&L responsibility of between 5-15 mn
- Team size - should have managed 300 - 500 +FTE- s
- Excellent communication skills
- Client facing with ability to mine accounts
- Excellent problem solving capabilities and ability to strategically lead a large team
- Experience primarily in delivery with experience in Sales/BD/transitions is added advantage
Characteristics:
- Hands On
- Prefer candidates that are stable and have not changed jobs in last three years.
- Candidate should have very valid reasons for moving if more than three moves in 5 years.
- Currently in Third party BPO or has extensive third party experience in past.
- Experience in Working in Retail Process of a BPO - GLOBAL EXPOSURE MANDATORY.
Divya Nagarajan
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