Director - Operations - E&U/Telecom/Retail/Media/Mfg/Logistics Domain - BPO

Director Operations - Call Center multiple domain experience

Director - Operations (E&U / Telecom / Retail / Media / Manufacturing / Logistics domains)

Key Responsibilities & Skills :

Work experience :

- Experience working in a Matrix Organization.

- Candidate with Multi-function experience with specific experience in managing large call center operations

- Subject matter expertise in a combination of E&U / Telecom / Retail / Media / Manufacturing / Logistics domains is mandatory

- P&L responsibility of between 15-20 mn

- Excellent communication skills

- Client facing with ability to mine accounts

- Excellent problem solving capabilities and ability to strategically lead a large team

- Experience primarily in delivery with experience in Sales/BD/transitions is added advantage

Characteristics :

- Minimum 15 years of Experience & Hands On in multiple verticals.

- Prefer candidates that are stable and have not changed jobs in last three years.

- Candidate should have very valid reasons for moving if more than three moves in 5 years.

- Currently in Third party BPO or has extensive third party experience in past.

- Experience in Working in managing min 500FTE's mandatory.

Divya Nagarajan