Director - Marketing & Operations - Timeshare Industry

Note : People from Hospitality/Travel/Timeshare Industry can only Apply

Director: marketing and operations in world's no.1 group in timeshare industry (8-15 yrs)

Job Summary :

(primary purpose & general description of the role) :

The Director : Marketing & Operations role is to develop strategies and plans in conjunction with the business heads. Collaborative efforts to support overall trading and improve customer relations with members and affiliates.

Principal Duties & Responsibilities :

- Provide leadership to the operations and marketing team

- Effectively manage day to day trading and own the trading metrics & KPI for the region

Operations : work with the team in achieving day to day trading and achieving budgeted numbers. Plan and execute strategies to deliver numbers

- Oversee functioning of Member Services Department. Focus on Customer Experience and ensure customer satisfaction and NPS scores

Marketing :

- Plan and execute thru the team integrated marketing campaigns to support trading and KPIs

- Creating innovative and engaging marketing offers and interventions to improve customer stickiness both members and affiliates

- Responsible for creating and execution of collaterals across digital and physical channels that includes RCI publication material

- Overall strategy and execution plan for online Channel development and digital media thru the team

PR : chalk out calendar for both short terms bursts and long term media intervention specifically affiliate / trade facing

Studio management : help in conceptualizing and creating best in class collaterals that are highly engaging and consistent with the brand requirements

- Leverage technology and innovations by utilizing global initiatives and also catering to local demand

- Coordination with SLT and global teams and provide necessary support in achieving overall business objectives

- Creating and maintaining a COM atmosphere to ensure smooth execution and delivery to all stake holders

- Collective responsibility in working closely with industry body such as AIRDA to overall influence development of timeshare industry and gather trade insights

QUALIFICATIONS/EDUCATION REQUIRED :

- Masters degree in business administration /marketing desirable or the equivalent in job experience.

KNOWLEDGE, SKILLS & EXPERIENCE :

- Knowledge and Experience of working within Indian markets.

- Extensive knowledge of direct consumer marketing experience, preferably in a membership organization.

- Experience of using CRM and database marketing successfully a plus

- Good understanding of Marketing services ie print & production processes

- Have been involved in the management of the publication & distribution of a comprehensive range of magazines.

- Strong competencies around communication, influencing, analytical ability, planning and organizing.

- Goal orientated approach and ability to drive results.

- Significant Management experience at Director level with well-developed leadership skills

- Energetic, ambitious and highly motivated self-starter with proven track record in marketing.

- Adaptable in an ever changing environment.

- Proven budget and project management skills.

- Strong presentation skills.