What we are looking for Learning and Development expert who can implement L&D Strategy for Customer Operations team, align the L& D Strategy with that of COE and manage L & D budget.  Educational Qualification MBA in HR  What you will be doing  - Design, Development Implement L & D strategy for Customer Ops function.  - Drive the L &D agenda for Customer Operations function.  - Focus on three key areas  Process / Skills training for all the business assets of ops team.  Align with COE on enterprise level initiatives, customise and deliver the program for operations team.  Identify training needs for operations teams / capability building requirements and work with the L & D COE team to develop and implement the same.  - Prepare and manage L & D budget for operations team.  - Design framework to measure effectiveness of learning and development interventions and implement the same.  What you should have  Experience:  - Knowledge of L & D framework.  - Designed and Developed learning and development initiatives in large organization  - Core enterprise understanding to institutionalise learning and development programs.  - Prior Experience in core Operations by being part of Customer Service Organisation.  - Ability to get buy in from business for learning and development projects.  Skills:  - Good interpersonal skills  - Good Presentation, Oral and written communication skills.  - Leadership skills  - Ability to work and manage team.  Personal Quality:  - Continuously thrive for innovative ideas.  - Self-motivated  - Ability to lead multiple teams.  - Result oriented with high focus on process.  - Strong analytical skills  - Open minded

Bangalore

Director - Learning & Development - Customer Experience Team 

Director - Learning & Development - Customer Experience Team  ,Job Description for Director - Learning & Development - Customer Experience Team  in RGF Professional Recruitment India in  Bangalore for (12-18) years of experience. Apply Now!

Job Description for Director - Learning & Development - Customer Experience Team  in RGF Professional Recruitment India in  Bangalore for (12-18) years of experience. Apply Now!