Director - HR Shared Service Center - BPO

Director - HRSSC (Women candidates only)

Responsible for the employee experience & needs of 87k employee across 75 plus geographies

- Team comprises of 640 people in the Shared Services in India & China and the geographies

- Migrating work related to the various employee life cycle stages into the Shared Services

- Re-engineering the shop from a Process to a Value centre

- Focus on digitization and building a virtual environment

- Establishing load balancing and business continuity centers in China

- Key contributor in various governance committees

- Redesigning the a HR contact centre to become a research centre

- Setting up a combined HR & Finance analytics centre

- Significant contributor to numerous roadmaps in HR - Payroll, Performance, Rewards, Talent

Provide leadership, strategic direction to the multi-location Global HR Shared Services with teams in Chennai, Bangalore and Tianjin. The Shared Services supports all the group employees through various stages of the employee life cycle: from pre-onboarding support, Employee contact centre, Performance-Rewards-Benefits, Talent development and Learning, International Mobility, Retirals and Exit. My mandate is to transform the operations into:

- An efficient International Knowledge Hub

- A reliable partner for stakeholders in providing world class employee experience

- An avenue of opportunities for professional excellence for people working in it

The key focus areas being process re-engineering, leveraging technology and fostering specialization