Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
22/08 HR
HR at Michael Page

Views:2021 Applications:133 Rec. Actions:Recruiter Actions:0

Director- Customer Service - Luxury Auto Dealer (15-20 yrs)

Delhi/NCR Job Code: 250018

Director- Customer Service (Luxury Auto Dealer)

Discipline - Sales

Subsector - Call Centre / Customer Service

Location - Delhi NCR

About our Client - Our client is one of the largest players in the premium automotive industry. They have grown extra ordinarily in the last few years and have a strong presence in North India. They are looking for a Head- Customer Service to manage the entire function and setting up the quality and training operations.

Job Description - Reporting to the MD, you will be responsible for :

- Accomplishing customer service objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees

- Setting up the entire business plan for the unit and implementing the best practices

- Developing the customer connect program for various roll-outs

- SLA management, attrition control and work force management for the customer service unit

The Successful Candidate :

- An ideal candidate is someone coming with around 15 years of experience in cross functional stints and should have handled the customer service function in a consumer facing industry.

- You should be ideally working in a premium banking/ hospitality company and have a good blend of analytical and creative mind.

What's on Offer :

- An excellent opportunity to be part of a leading auto player, managing social media communication and an attractive salary

The Apply Button will redirect you to Michael Page's website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.