Director - Customer Service/Experience (Ecommerce) - Jaipur

Discipline - Sales

Subsector - Call Centre / Customer Service

Location - Delhi NCR

About our Client - Our client is one of the leading players in the online/internet space, and have received funding from various global PE/VC funds. They are looking at embarking on an ambitious growth trajectory, and are looking to recruit a Head of Customer Service, based out of their corporate office in Jaipur.

Job Description - Reporting to the Co-Founder, you will be responsible for

- Leading the entire customer service and operations team, ensuring the highest level of customer experience across all touch points (inbound, outbound etc).

- Further, you will also be responsible for developing new tools and products for the business, to ensure industry leading best practices from a customer service perspective.

The Successful Candidate :

- You will be a post graduate with around 12 years of experience in core customer service/experience roles.

- Prior experience of having worked with companies in the BFSI/Hospitality/Travel space, and having managed a large team is a must.

- The client is looking for someone with excellent communication/interpersonal skills, with an innovative approach towards his/her work.

What's on Offer - In addition to an attractive compensation, you will have the opportunity to a work with a leading brand.

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