Director - Client Relationship - Consulting

- Leads a team of Senior Client Leads and Client Leads in executing the ongoing strategy and tactics for the client (supplier and retailer) supporting the Client Director in developing and refining the ongoing strategy
and tactics for their client group.

- Owns the overall client or category relationship applying a high level of category knowledge to improving it and ensuring escalation of any threats to the relationship both internal and external to their organisation.

- Collaborates relentlessly with Client Solutions Managers and Communications & Media Client Managers in order to create a ‘joined up’ approach for the client and to deliver against an integrated overall client plan.

- Delivers accurate, creative and actionable customer insights from Client's tools, analysis and consultancy and drive the embedding of it within the client’s team in order to create measures for the Client’s
Shoppers and customer loyalty.

- Manages elements of the Organisation Engagement efforts, as assigned, toward enabling a sustainable customer-loyal culture (people, process, beliefs) by driving the application of insights, value-creation and
embedding of customer insight and organisation’s services within the Client’s teams

- Delivers against revenue targets for the client or client group and targeting/developing future revenue opportunities for each client whilst meeting organisation CTG targets.

- Captures the value created for Client’s Shoppers through the creation of case studies and be an advocate of best practice sharing between teams in the organisation