What we need:  We are seeking a Client Management head to implement, lead and grow client engagement activities with one or more of our top strategic banking and finance accounts.   - Role holder will work closely and directly oversee team members from shared services (e.g., Strategy, Analytics, Creative, etc.) who will help identify, drive, and implement solutions for our client.   - The role is expected to establish and maintain a strong partnership with the clients by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.   The focus of the of the role is:  Program and Service Delivery:  - Leads marketing program discussions with the client. Proactively consulting with client and providing recommendations regarding project needs to ensure successful outcomes and the solution achieves the value expected.  - Responsible for defining marketing program objectives and working with team to develop overall project plan to meet objectives  - Identify any high-risk areas for the project & ensure timely and collaborative resolution of issues.  Ensure that change orders are effectively and responsibly managed:  - Set expectations and lead project meetings with the client to review project milestones & progress, risks/issues, as well as current/projected spend, change orders, etc.  - Ensure program requirements are achieved, balancing both the needs of the client and overall impact  - Fosters an active partnership with Client Relationship Leader ensuring updates regarding key project initiatives and changes in defined scope of services are communicated and achieved.  - Expands scope of services and revenue as a natural by product of proactively responding to client needs and meeting delivery expectations.  Financial Management:  - Manage contract negotiations as part of leading project or in partnership with the Client Relationship Leader (when applicable) to ensure profitability  - Validates the final scope, timeline and resourcing, solution delivery responsibility, and overall P&L for client projects, ultimately assuring that the work can be completed as planned.  - Participates in pre-contract sales process as applicable.  - Manage and influence project financials to ensure projects achieve financial performance targets, including forecasting project revenue, profitability and time billed to project, adjusting as needed.  - Proactively communicate and account for scope adjustments & financial issues in forecasting and planning discussions. Ensuring internal and external communication to team and client.  Resource and Team Management:  - Hiring, growing and developing core marketing program management teamcapable of meeting program requirements and achieving strong client results and high quality project deliverables.  - Negotiate with business unit leaders to assemble the right support team and participate in recruiting process for project resources (strategy, analytics, creative, data, print production)  - Assure effective and timely communications keeping team members fully apprised of progress, work issues and changes  - Evaluate performance of client project team against project objectives and good corporate citizenship. Coordinate this feedback with employees direct managers.  - Assure high engagement and proper utilization of project team maintaining low staff turnover across the engagement  Required Experience:  - 10+ years of client services/account management in a direct marketing agency or a combination of agency / client side. Client side experience must include a leadership role.  - Experience managing large, complex, multi-million dollar accounts with strategy, analytics and creative components  - 10+years experience working with direct marketing programs in the financial services field across multiple lines of business  - Strong experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, invoicing, reporting your financials to company executives, etc.  - Should be financially disciplined and feel at home working on Excel spreadsheets. Responsible for profit and loss on an account.  - Analytically minded, specifically comfortable with data, response metrics and trends  - Strong understanding of all aspects of direct response marketing and testing  - Experience hiring, managing, and developing a team of who are responsible for the day-to-day execution of client programs; must thrive on building highly effective teams; posses strong people management skills  - Proven strategic leadership and cross-team program management in a matrix environment  - Solid understanding of all key channels (eMail, Web, Direct Mail, Telemarketing, etc,)  - Working knowledge of CRM  - Excellent written and verbal communication skills; Fluent English  - Excellent ability to manage client relationships, especially sensitive issues, and effectively problem solve  - Ability to analyze problems and produce a viable solution  - Ability to multi-task and work well in a fast changing environment  - MBA with 12+ years experience

Mumbai

Director - Client Management - BFSI 

Director - Client Management - BFSI  ,Job Description for Director - Client Management - BFSI  in Hansa Customer Equity pvt Ltd in  Mumbai for (12-15) years of experience. Apply Now!

Job Description for Director - Client Management - BFSI  in Hansa Customer Equity pvt Ltd in  Mumbai for (12-15) years of experience. Apply Now!