Director - Business Process Management  Experience :  - Overall 20 years in ITeS and KPO industry  - Last 8+ years working in similar role, interfacing with customer and internal stakeholders  - Exposure and familiarity with US culture  - Past experience in managing transition phase independently  Key Skills :  - Contributes strategically to KPO horizontal growth besides managing day-to-day delivery  - Effective communication with past experience in managing sr customer stakeholders at CxO level  - Deep understanding of KPO related quality processes and experience in implementing the same  - Build and nurture a high performance team  Role & Responsibilities :  - Ownership of the revenue and margin numbers for the KPO horizontal  - Ownership of project / engagements execution, deliverables, and timelines  - Ownership for customer satisfaction and managing their expectations; ensuring reference ability  - Creation of Frameworks or reusable components for productivity improvements  - Implement quality initiatives and compliance audit requirements.  - Collaborate with sales team in supporting their effort for new opportunity  - Ownership for estimates and solution presentation for new opportunities  - Succession planning and developing next level of leadership  - Articulating the complete set of service offerings in each of KPO sub-domains, and socializing these with all the key stakeholders including Sales, Delivery, and Marketing  - Creation of competency for addressing each of the defined components  - Creation and ownership of processes and methodologies for the horizontal  - Recruitment and development of the core delivery and solutions team  - Manage attrition within the practice  Thapaswini Srinivas Lead Consultant- Talent Acquisition Target Complete Employment Solutions

Karnataka

Others

Director - Business Process Management - ITES/KPO 

Director - Business Process Management - ITES/KPO  ,Job Description for Director - Business Process Management - ITES/KPO  in Target HR in  Karnataka Others for (20-25) years of experience. Apply Now!

Job Description for Director - Business Process Management - ITES/KPO  in Target HR in  Karnataka Others for (20-25) years of experience. Apply Now!