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04/08 Recruiter
HR at BPT Firm

Views:2907 Applications:280 Rec. Actions:Recruiter Actions:10

DigiCall - Head - Human Resources - BPO/BPT (9-15 yrs)

Delhi/NCR Job Code: 244001

Head - Human Resources

Reports to : Chief Operations Officer

Coordinates with : Center Heads, HR Heads ( Centers), Corporate F&A Team

Location : Head Office at Noida

Supervises : Human Resources Teams at our Centers at 8 locations across the country

Position Responsibilities :

- Develop Human Capital Strategy and tactical programs to meet the business objectives; in alignment with the long range and annual plans of the business

- Review and analyze business unit/ center wise HR data to identify trends and recommend solutions to improve performance, retention, and employee experience

- To lead and support the development and implementation of HR policy across all areas of the organisation including improving performance, maximizing attendance and providing effective management of change.

- Accountable for leadership recruitment as well as mass recruitment actions in terms of efficiency, quality, speed and internal customer satisfaction

- Make proper arrangements for the effective recruitment of personnel to maintain the capacity and capability of the organisation.

- Implement/administer/interpret corporate policies/programs/procedures and Drive alignment across centers to ensure consistent application of processes, principles and programs

- Designing/fine tuning of HR systems, where the center seeks such support/ intervention

- Job descriptions and Job evaluations for Top / Critical roles within the organization.

- Review and update Career Management, Promotion and IJP Policy

- Process Owner and SPOC for Employee Engagement Survey; Action Planning and Review of Action Plans

- Design, Develop and Deploy Employee Retention & Engagement framework for the businesses

- Collaborate with local HR Teams for implementing the key initiatives of Employee engagement & Retention

- Plan and manage both annual and mid-year processes which focus on performance management and talent development.

- Provide ongoing support to the leadership team on human resources related matters, policies and procedures

- Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling

Essential :

- Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative

- Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness

- Excellent written, verbal communication, interpersonal skills; high quality document and report preparation

- Excellent presentation skills and knowledge of employment laws

- Experience working in an entrepreneurial environment requiring strong multi-tasking abilities

- Passion for technology, especially tools and data that enable efficiency

- Able to generate new ideas and solutions to problems by challenging the status quo and conventional thinking

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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