Diebold Nixdorf - Service Account Manager

Service Account Manager will be responsible in ensuring the highest level of service quality to major Non Managed Services accounts within the Financial & Security Business unit, as well as strategic accounts. The role will be responsible for service relationship with the customer, and ensuring Diebold Services are cross-sold and customer satisfaction is maintained.

Excellent in services account management

Excellent customer relationship management

Reports to General Manager - Customer Service

Job Requirement:

- Diploma In Engineering or Bachelor's degree in Business Administration or Computer Science

- At least 5 years working experience in a banking environment, preferably related to self service channel

- At least 8-15 years experience, preferably in customer support or support planning role or service delivery roles

- Ability to drive efficiency in margin improvement within assigned accounts preferred

- Proven experience leading / managing a team in a customer services environment

- Proven experience with the sales contract negotiating process preferred

- Possess a high degree of skill in relationship management, and leadership to get issues resolved for the customer

- Ensure that the customer receives a high level of customer delight with all Diebold services and works to maximize Diebold services revenue and profitability within assigned accounts.

- Takes active measures to identify additional customer services opportunities and engages Diebold sales resources to work on proposals for this additional business

- Assigned to named accounts and submits periodic status reports and also escalates high-level service quality issues, when necessary.

- Schedules and conducts regular meetings with customers to review service quality, plan and ensure new service assumption quality