Upgrade to Pro Member
Senior Consultant at Mastermind Network
Views:4781 Applications:146 Rec. Actions:Recruiter Actions:144
DGM - Workforce Management - BPO (10-18 yrs)
KEY RESPONSIBILITIES:
- Responsible and accountable for Defining & Developing Process Strategy, Tools, & Solutions for delivery of real Time Objectives
- Design measurement and audit mechanism Design measurement / audit mechanism to periodically gauge the health of WFM processes
- Design and Implement Complaint Management system for continuous improvement in WFM practices
- Design & implement the VOC process to measure effectiveness of the WFM function
- Plan & facilitate Integration of Global WFM teams as per the defined roadmap
- Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM function
- Responsible for tracking of the high impact projects to closure
- Responsible for Creation and maintenance of repository of various WFM profiles as per the changing organizational requirements
- Facilitate development of WFM employees through effective certifications in WFM University
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
