DGM - Service Head - Tractors

1. Designing and implementation of Dealer Development strategy

2. Designing and implementation of Customer Care strategy

3. Developing check points to ensure quality at dealerships, processes and system.

4. Ensuring technical capability enhancement of dealer service manpower

5. Overlooking at infrastructure at dealership

6. Capability Development of CCM & Service Officers

7. Managing and reviewing product performance

8. Strategizing and Designing new customer centric initiatives.

9. Ensuring implementation of actions arising out of Customer Satisfaction Survey

10. Ensuring seeding of feedback post product trials to the Sales function.

11. Achieve all Business parameters for Customer Care