Delivery Project Executive-DGM Operations   Role : Delivery Project Executive   Designation : Deputy Group Manager, Band 8   No. Of Positions : 1   Location : Chandigarh  Years Of Experience : 10+ Years- Experience In Outbound Contact Center / Outsourcing Space   Key Responsibilities :   - Managing site delivery of a large CRM account   - Delivery Metrics and contractual SLA management   - Day to day Client management   - Managing an account of 500 FTEs   - Lead all client and internal calls for the process, single point of contact   - Direct Workflow, Training and other shared services for optimum functioning of account   - Single point of contact for all financial decisions regarding the account   - Manage attrition and career planning of all employees within span of control   - Grow account strategically to increase top line for the organization   - Lead all client and internal calls for the process, single point of contact   - Direct Workflow, Training and other shared services for optimum functioning of account   - Provide Strategic advice for Business and Process Excellence   - Own the P&L   - Improve End Customer experience   - Improve efficiency by using Analytics   - Identify tools for Process Automation   Strategic Inputs / Skills Required :   - Strong financial management acumen. Understanding of P&L   - Strong understanding of contracts and key BPO dynamics governing them   - Strong customer service orientation and client management skills   - Robust experience of driving key customer metrics like NPS   - Fundamentally a strong people manager. Should be able to guide a team to success   Domain Specific Requirement   - Understanding of digital marketing and online tools   For more details call at 09818200590

Chandigarh

DGM - Operations - Travel Domain - BPO  

DGM - Operations - Travel Domain - BPO   ,Job Description for DGM - Operations - Travel Domain - BPO   in IKYA Human Capital in  Chandigarh for (10-15) years of experience. Apply Now!

Job Description for DGM - Operations - Travel Domain - BPO   in IKYA Human Capital in  Chandigarh for (10-15) years of experience. Apply Now!