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Senior Consultant at Mirus Solutions
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DGM - Operations - Banking Domain - Contact Centre (11-15 yrs)
Role purpose:
The person is expected to manage the delivery & operations for Banking Account, leading all the interactions with the client. Good understanding of P&L is must.
Key Responsibilities:
- Managing delivery of a Banking account
- Delivery Metrics and contractual SLA management
- Day to day Client management
- Lead all client and internal calls for the process, single point of contact
- Direct Workflow, Training and other shared services for optimum functioning of account
- Manage attrition and career planning of all employees within span of control
- Grow account strategically to increase top line for the organization
- Manage and improve profitability of the account
- Ensures continuous improvement in service delivery through Process Improvement Initiatives
Requirements:
- Overall experience of 11+ years - experience in contact center / outsourcing space
- Experience of Lean, Six Sigma projects preferred
- Understanding of the Banking domain in a contact center environment
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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