Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.   - Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.   - Manage conference calls/other communication with the client and build a rapport with key client contacts.   - Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives  - Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.   - P and L accountability.   - Farming, supporting new business initiatives.   - Internal co-ordination with Projects and EU's to meet SLA standards.   - Transitioning support.   - Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

Hyderabad

Chennai

DGM - F&A/R2R Operations - BPO 

DGM - F&A/R2R Operations - BPO  ,Job Description for DGM - F&A/R2R Operations - BPO  in Freelance Recruiter in  Hyderabad Chennai for (10-20) years of experience. Apply Now!

Job Description for DGM - F&A/R2R Operations - BPO  in Freelance Recruiter in  Hyderabad Chennai for (10-20) years of experience. Apply Now!