Job Description  Role : Delivery Project Executive  Designation : Deputy Group Manager, Band 8 / Group Manager, Band 9  No. Of Positions : 1  Location : Vizag  Years Of Experience : 11+ Years- Experience In Contact Center / Outsourcing Space  Qualifications : Graduate  Reporting To : Delivery Leader  Key Responsibilities:  - Managing site delivery of large insurance account  - Delivery Metrics and contractual SLA management  - Day to day Client management  - Managing an account of 500 FTEs  - Lead all client and internal calls for the process, single point of contact  - Direct Workflow, Training and other shared services for optimum functioning of account  - Single point of contact for all financial decisions regarding the account  - Manage attrition and career planning of all employees within span of control  - Grow account strategically to increase top line for the organization  - Lead all client and internal calls for the process, single point of contact  - Direct Workflow, Training and other shared services for optimum functioning of account  - Manage and improve profitability of the account  Strategic Inputs / Skills Required:  - At least 5 Years of work-ex of managing outbound contact center processes  - Should have experience of creating dialer strategies to optimize business objectives like improving contactability, managing productivity etc.  - Should have experience of managing a team of at least 300 agents or more  - Strong financial management acumen. Understanding of P&L  - Strong understanding of contracts and key BPO dynamics governing them  - Strong customer service orientation and client management skills  - Robust experience of driving key customer metrics like NPS  - Fundamentally a strong people manager. Should be able to guide a team to success  - High IQ and EQ  Preferred Skills:  - Knowledge of Insurance domain  For More Details Call At 09818200590

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DGM - Delivery Project Executive - BPO 

DGM - Delivery Project Executive - BPO  ,Job Description for DGM - Delivery Project Executive - BPO  in IKYA Human Capital in  Others for (11-15) years of experience. Apply Now!

Job Description for DGM - Delivery Project Executive - BPO  in IKYA Human Capital in  Others for (11-15) years of experience. Apply Now!