Company: Telecom operator  Position: Deputy Manager - Training   Location: Lucknow  Role Purpose:  Strategic Intent:  To deliver a consistent and effective training to new joiners and current employees, keeping in line with the Vodafone Service Spirit, working towards continuous enhancement in quality & quantity of training performance.  Major purpose of the job:  - Ensuring that the training team is meeting Company’s Service –Training soft-skill norms as set in the “Train the Trainer” Module.  - Managing the training team to ensure training delivery in line with Vodafone’s service training norms on training quality & effectiveness as set in the “Training Process Manual”  - Ensuring adequate training resource and infrastructure is deployed to enable effective training-delivery.  - Consistently improve “return on training” by ensuring higher & better graduation scores of all trainees, induction as well as refreshers.  - Execute any other projects, tasks or activities required to align to national CS Training initiatives and to enhance Vodafone Training performance.  Essence of Role / Key Accountabilities:  Impact on the Business:	  - Quality of trained resource- impact on learning curve and productivity.  - Vodafone Culture and Quality- impact on C-Sat  Customers Suppliers and Third Parties	:  - Quality   - Operations (Call center, Back office and Stores)  Leadership and Teamwork:	  - Training Quality Feedback on training team & corrective action-plan with Outsourced Training Quality Monitoring Vendor, As and when required  - Designing & execution of “Train the trainer” sessions; Best practice sharing etc. with Training Delivery Vendors, on a Need basis.  Innovation and Change:  - Learning Management systems (VodafoneHelp, EasyTag etc) -Work with Training Core team to constantly upgrade and improve.  - Training Management Process and Policy to be kept relevant to learning needs- proactively interact with Training Core Group to ensure the same.  Knowledge and Experience:	  - Understanding of adult learning management principles or potential to do so.  - Ability to analyze training needs basis information/data across cross-functional groups.  - Ability to work in a matrixed environment  Communication:	  - Feedback & calibration with the internal Quality team, at least once a month  - Focus Group Discussion on Training to collate requirements on ops-floor with CS Operations Management Team, at least once a quarter.  - Discuss People related issues/requirements with HR & Admin, as & when required

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Deputy Manager - Training - Telecom 

Deputy Manager - Training - Telecom  ,Job Description for Deputy Manager - Training - Telecom  in Tusthi Executive Access And Consultants in  UP Others for (4-10) years of experience. Apply Now!

Job Description for Deputy Manager - Training - Telecom  in Tusthi Executive Access And Consultants in  UP Others for (4-10) years of experience. Apply Now!