Position Summary: (Comprehensive summary of what the job exists to accomplish)

- To deliver functional inductions for the employees of CCSC office

- To manage the training requirements of the contact centre and Call centre partners

- To assist the Sr. Manager L&D in training need analysis, content design, feedback collation, dash reporting etc to ensure smooth flow of the training function

Key Accountabilities: (A collection of duties and/or responsibilities assigned)

- To manage employee induction for the CCSC office

- To manage the smooth execution of functional induction at CCSC office

- To manage employee induction for in house and external call centres

- Manage the training MIS back end

Skills, Knowledge & Qualifications: (Framework required by the position)

- Min Graduate; Minimum 7 years of work experience

- Work experience in Life Insurance Sales, Sales Training or Operations for a minimum of 2 years is a must.

- Candidate should have proficient in Written and Spoken English

- Should be able to make power-point presentations and dashboards and MIS on Excel

Personal Attributes & Competencies:

- Strong conceptualization skills

- Strong People Orientation

- Should be able to negotiate

- Highly organized

- Ability to cope up with multiple assignments

Performance Measures: (The quantitative measures of the job’s overall responsibility)

- Mandates of delivery

- % of people completing mandatory training programs and learning events on time

- % of people trained achieving their performance in the first 3 months

(KRAs and objectives will be finalized based on the then existing business needs)

Specific Skill Sets:

- Training Delivery Skills - 50%

- Training Content development - 20%

- MIS management - 30%

- Position reports into-GM Learning and Development

- % Travel Required in this 40%

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