Upgrade to Pro Member
TL at Peepal Consulting
Views:3714 Applications:51 Rec. Actions:Recruiter Actions:21
Deputy Manager - Customer Service Analytics - Insurance (6-10 yrs)
Overall Experience :
- 6 - 9+ years of proven experience in Analytics and/or Business Intelligence with 3+ years of relevant experience in Operations & Customer experience Domain (preferred)
- The person should be able to blend different data sets (financial, operational and behavioural data) to generate actionable insights
- The person is expected to do threshold analysis, significance testing and build predictive analysis on NPS data
- The person needs to provide a joined-up view & meaningful insights on key customer issues on a regular basis using data engineering and data science
- Analyse the data to identify customer pain points, process bottlenecks and triggers for intervention before things go wrong
- Ability to work with stakeholders across all levels, understand business objectives and make sure any analysis and findings are aligned to those business objectives
- Any people management experience will be preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
