Discipline : Claims

Industry : Claim Recovery/Resol/COB/Subro

Job Responsibilities :

- Planning, developing and managing the quality and productivity of Production (Claim) teams

- Coordinating project(s) issues with the Service Delivery Leader

- Aligning with key business partners to serve customers

- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability

- Working with business partners to identify ways to improve business processes

- Assisting in building, reviewing and adhering to the annual business plan

- Controlling expenses and increasing profitability via productivity and quality gains

- Working with the MT's / AM's and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals

- Reviewing work results of the team and their pattern of handling claims queues and adjustments

- Developing, motivating and retaining employees and challenging the team to set ambitious goals

- Providing regular performance feedback and giving frequent formal and informal coaching sessions

- Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer

- Identifies and leverages internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives Identifies trends and issues and recommend solutions

Requirements :

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Skill Set:

- Excellent organizational skills and ability to prioritize and multi-task

- Ability to work collaboratively with subordinates, peers and senior management

- Should have overall experience of 6 - 7 years, with a minimum of 2 years in the role of an Assistant Manager

- Should have ability to lead a team of supervisors in an operational environment

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