Deputy General Manager - Transaction Quality - Black Belt - BPO

Job Title - Transaction Quality DGM

Job Description :

- The job involves Leading Quality Analysts & processing of transactions pertaining to financial services and may include Bank Reconciliation to be done actively apart from generating and maintaining MIS data and/or Reports.

- BB certification is must

- Managing individual/ quality teams aligned to each process/sub process for transactional quality & improvement initiatives.

- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements.

- Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards.

- Role also involves detailed data analysis using different QA Tools like Pareto, FMEA, Ishikawa, Run Charts, QFDs, Hypothesis Testing. Use multiple QA metrics.

- Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration.

- Should possess good people management, client management and stakeholder management skills.