Deputy General Manager - Presales - Insurance BPO

Key Result Areas :

- Solution architecture in line with client requirements

- Articulation of the organization's capabilities and experience

- Quality of the Bid - Articulates value proposition, differentiating capability and relevance of content

- Program management of the bid process - Adherence to bid response plan

- Number of proposals where the organization is shortlisted post RFP

- Accuracy of assumptions / solution components in the pricing template

- Accountable for zero errors (language/ consistency) in consolidated bid document

Responsibilities :

- Business / Customer

- Solution architecture/ design

- Own the solution and overall value proposition

- Support development of commercial models

- Lead proposal development

- Answer primary owner / solutions / pricing and conducts Due Diligence / Portfolio Analysis for shortlisted/ qualified deals

- Ensure Quality responses to RFX

- Drive meetings and maintain minutes to ensure stakeholders are aware of the scope of the RFP

- Ensure timely completion of customer submission documents adhering to deadlines

- Work with Global Sales team / Sales Force to respond RFP, RFIs and other pre-sales deliverables to ensure successful conversion to a Win.

- Maintain a culture of high customer service and Build domain capability in chosen sub-domain

- Support the transition of processes until go-live deliverables

Candidate Specification :

- Looking for candidates with experience 7-11 years of overall work experience 5+ years of Bid management / presales experience in BPO/KPO / IT services industry

- Mandatory experience in transitions and or operations delivery

- Exposure to commercial and solution frameworks

- Experience in insurance would be desirable