CEO at Flexi Partners
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Deputy General Manager - Customer Service Operations - Life/General Insurance (8-10 yrs)
To ensure a smooth flow of central customer services operations, in the assigned vertical(s), including :
- Policy Servicing
- Customer Engagement
- Complaints Handling
- New Business Processing
Responsible for :
- Adherence to TAT
- Team Management
- Ensure all checks and controls are in place
- Cost Management
- System Improvement
The Candidate :
MBA with 8-10 years experience
Max age - 35-36 years
Candidates with past experience of managing at least 2 centralized back office operations in a Life Insurance / General Insurance set up will be preferred.
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