Deputy Director/Director - Solution Architect/Solution Designer/Transitions - Healthcare BPO

The role is with a large Healthcare BPO with 6000+ employees.

Mandatory : Experience in Healthcare BPO

Presales & Solution design :

- Work with key stakeholders include sales, operations, transition, and talent acquisitions to define the solution, transition and ramp-up plans.

- Design proactive proposals for select customers (customized offerings)

- Supporting the preparation of RFI / RFP responses/Business Proposals & Financial Projections for clients.

- Complete ownership of RFI/RFP activities & providing thought leadership around best practices.

- Working with Transition & Operational teams to communicate Client expectations for service delivery post deal closure.

- Create a targeted GTM plan for these services to key accounts & guide the sales team

- Create & manage collaterals, case studies, solution pitches, and brochure pack

- Train BPO sales team & Impact Sales team in these services

- Manage transition of new projects with delivery

- Responsible for the identifying & developing New Business Partners

Key Skills :

- 12+ years of experience of which majorly in the BPO Industry in Solution designing/ Architecting and/ or Transitions. Healthcare experience is mandatory.

- Should have excellent Writing and Presentation skills

- Strong business modelling and pricing skills

- Strong research and networking skills

Preferred - Strong knowledge of revenue cycle management processes including end to end process understanding