Dell - Campaign Sr Advisor

Campaign Sr. Advisor

Region or Functional Area: APJ

Location: Noida, India

Seeking a Customer Experience Advisor for our Bangalore, India location in support of Dell Services. As Customer Experience Advisor for Dell’s Services Marketing & Communications, you have the opportunity to consult with internal executives and sales professionals to plan and execute customer engagements. Working closely with our U.S. based Executive Briefing team the customer experience advisor will oversee the planning and management of customer visits to our India locations (specifically Bangalore and Noida). This will require management of multiple projects, attention to details, ensuring a consistent superior customer experience for Services customers.

Applicants should be detail oriented with an eye for quality ensuring the Services customer visits are skillfully managed from the moment they arrive to the time they depart, coordinating logistics and developing customized briefing agendas for customers, prospects and partner meetings. The Customer Experience Advisor must be professional with the ability to work with all levels of management and C-level customers. In addition, this applicant will have the following key responsibilities:

- Knowledge of Dell and Dell Services – working knowledge of Dell’s portfolio of products, IT Services and solutions to best position the engagement for success. Understanding of Dell’s organization and develop connections and business relationships with leadership and support teams ensuring successful outcomes

- Project management – managing customer visits and schedules, communication and coordination with onsite facilities and internal stakeholders ensuring attention to customer meeting areas and coordination for catering, entertainment, lodging and transportation

- Communication - communicate updates and/or changes to plans both internally to stakeholders and externally to customers or prospects as needed

- Vendor management – research available venues and recommend event sites as needed negotiating and managing services with vendors including catering and event support

- Customer and Prospect Knowledge – research company details and individual visitors, understanding their preferences and any additional details to provide a customized experience.

- Budget Oversight – preparing estimates and proposing budgets for total customer visit costs

In addition, the ideal customer experience advisor will have the following experience to effectively perform this role:

Experience Requirements:

- 8-10 years of relevant experience or equivalent combination of education and work experience

- Bachelor’s degree in Communications or related field.

- Sound knowledge of and experience in managing special events and customer engagements.

- Proficient in English and Hindi languages required

- Strong project management skills with the ability to communicate effectively both verbally and written

- Manage multiple assignments and processes anticipating and planning for potential problems while prioritizing evolving projects and deliverables quickly

- Experience and comfort working at times with minimal direction, handling a diverse range of issues requiring evaluation of a variety of factors and react quickly and accurately.

- Ability to identify opportunities for process and procedure improvements to drive efficiency and customer services levels.

Preferences:

- Excellent interpersonal skills, with a proven track record of establishing credibility with internal stakeholders, sales, customers, peers and support teams

- Ability to lead and motivate

- Organized, enthusiastic, results-oriented, innovative, reliable, can do attitude.

- Flexible, proactive and responsible

- Able to deal with ambiguity and tight deadlines while working effectively in a global team environment.

- Experience in Microsoft Office, SharePoint, Salesforce.com and scheduling tools

- Working knowledge of presentation tools and projectors, video and telephone conferencing

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for technology.

- When we see something that could be improved, we get to work inventing the solution.

- Our people demonstrate our winning culture through positive and meaningful relationships.

- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.